Contact SonghaiPay
For help with a transfer, your account or ID verification. If it is about a transfer, have your RT reference ready.
Chat with us
Our assistant answers straight away and hands over to the team when you need a person.
Email: support@songhaipay.com
Mail: Songhai LLC, 650 Ponce De Leon Ave Ste. 300 #1380, Atlanta, GA 30308
Follow SonghaiPay
SonghaiPay will never ask for your password, PIN, one-time codes or your M-Pesa PIN, by chat, phone, email or WhatsApp.
Quick answers
What is the fastest way to get help?
Use the chat button on any page, or message us on WhatsApp. If it is about a transfer, include your RT reference.
Can I cancel a transfer?
Contact support as soon as possible with your RT reference. Our team checks whether the transfer can still be stopped. Your cancellation and refund rights are set out in our Refund Policy.
How do I report a problem with my account?
If you notice activity you do not recognise, contact support immediately and change your password and PIN. SonghaiPay will never ask for your password, PIN or one-time codes.
Send us a message
We reply by email.